Payment and Refund Policy

Effective date: 15.10.2026

1. What you can buy

  • A paid access package to the AI features for 7 or 30 days (up to 50 requests per day, fair use). It is a one-time payment, not a subscription, and never renews automatically.
  • ScanToPDF Pro, a one-time purchase delivered as a downloadable archive.

The 5 free daily requests and manual editing require no payment. Donations via DonationAlerts are voluntary and non-refundable.

2. Payment

2.1. Payments are processed by lava.top. You enter your e-mail on its payment page; it goes to lava.top for your receipt and we do not store it. We never receive your card details.

2.2. The package activates immediately and is bound to your browser by a signed token. To use it on another device, restore it with the invoice/order number from your lava.top receipt. Keep the receipt.

3. Immediate start of the service

Digital services start immediately after payment at your express request. By paying you confirm that you want the service to begin at once.

For consumers in the EU/EEA/UK: you acknowledge that, once the service has begun with your express consent, you lose the statutory 14-day right of withdrawal for digital content or services supplied immediately, to the extent the law allows. Before the service begins (no AI request made on the paid package and, for Pro, no archive downloaded) you may cancel and receive a full refund.

4. When a refund is available

  1. Before use. Cancel before the service starts: full refund.
  2. Partial use. Where the law gives you a right to cancel after the service has started, we refund the unused part of the package, minus costs we have actually incurred.
  3. Technical failure on our side. If the service was unavailable because of a fault on our side, we will, at your choice, refund the unused time or extend your package.

5. When a refund is not available

  • The package period has been fully used or has expired.
  • You are dissatisfied with the content or quality of AI output while the service worked normally (see the Disclaimer).
  • Outages of third-party services (DeepSeek, lava.top, your internet provider) beyond our control; we may extend the package at our discretion.
  • Access blocked for violating acceptable use.
  • ScanToPDF Pro once the archive has been delivered and works, unless it is defective and we cannot fix it.

None of this limits mandatory consumer rights under the law of your country.

6. How to request a refund

E-mail evgenybo@bk.ru with the subject "Refund", the lava.top invoice/order number, the date of payment and the reason. We reply within 10 business days. Refunds are made through lava.top to the original payment method; crediting time depends on your bank or payment system.

7. Claims

If you disagree with our decision, send a written claim to evgenybo@bk.ru; we will respond within 30 days. See the Terms and Contacts.